IT Operations / it strategy
Highly talented Product Development group not producing consistent, high-quality software product.
Defined and clearly articulated the product development methodology and got buy-in from the entire team. Created a template for Product Management to clarify requirements and enable both the Product Development and the Quality Assurance teams to work in parallel.
Team turned around in about 3 months and started producing high quality software; an integral part of being able to land 3 new accounts totaling about $3 million, which was equal to 75% of their annual revenue.